Account Information
How do I reset my password?
Click on the more tab (located in the bar across the top of the homepage), click on the help tab . You will be prompted to enter the e-mail address you used when you registered originally. An e-mail will then be sent with your account information. The login information/activation auto-emails may go into your spam filter so you may have to update your spam settings to allow the @tukeetown.com and @farranmedia.com email addresses to go through.
If you do not receive the information please e-mail sally@farranmedia.com for further assistance.
How do I update my account information?
Once you are logged in, click on your profile picture/avatar in the top right corner. From the drop down menu click on view profle.
From here you will be able to update your registration information and public profile, change your email or password, manage your subscriptions, upload a signature and avatar, and manage other settings for your account.
After each change, make sure to click the update button at the bottom of each section, before clicking on a different link.
How do I change my log in name? When I subscribed I didn't realize it would be posted.
While you are not able to change your login name on our site, you are able to change your publicly displayed name. Anytime you post on the message boards your display name, will be shown. Your login name is the default setting for your display name. This can be changed in your Public Profile by clicking on your profile picture/avatar in the top right corner, click on view profile, enter the Display Name you wish to use and click the update button at the bottom of this section.
Click on the become a member button in the top right hand corner.
Follow each of the 3 steps through the process and provide accurate and complete information in all required fields. This information is not privy to any other members of the site and will not be sold to marketers .
Once you have submitted your registration information, you will be sent an e-mail. You must open that e-mail and click an activation link before you will be allowed on the site. If the e-mail is not received, the auto-emails may be going into your spam filter so you may have to update your spam settings to allow the @tukeetown.com and @farranmedia.com email addresses to go through. If you still do not receive the information, please e-mail sally@farranmedia.com for further assistance.
Tips for Registering:
There are no spaces allowed in your Login Name. If you would like to use a space, you must use an underscore “_”, this can be done by pressing shift on your keyboard as you press the hyphen key
You may enter spaces for your Display Name, which can be updated in your Public Profile
The password is case sensitive
You must enter a valid e-mail address in order to activate your new account
Make sure you fill in all required fields or boxes; otherwise you will receive an error message when submitting your registration
If you have issues during any of the steps, please contact Sally Gross at sally@farranmedia.com .
Blogs/Podcasts
Posting a Blog
Once you have logged in, click on the blogs tab (located in the bar across the top of the homepage) and then choose the option create/edit your blog . To start blogging you will first need to create your blog profile. Your blog profile should include what you would like to title your blog, a bio or short description that gives an idea of what the blog will be about, and an image/avatar that would personalize your blog. You can now create your first blog post. You will create a title for your post, set a publish date (you can also save it to draft mode if you don’t have time to complete the post), create tags that categorize the blog post, upload a feature image, and finally the blog post that can include text, images, podcasts, or even videos if you’d like. When your blog post is ready, click on the Publish button located at the bottom of the post.
How do I edit my blog or blog post?
To edit your blog or blog posts please click on the blogs tab (located in the bar across the top of the homepage) click on create/edit my blog. From here you can choose which blog post you would like to edit or you can choose to edit your blog profile by clicking on edit blog in the option bar.
Posting a Podcast
To post a podcast you will first need to create your blog profile. Your blog profile should include what you would like to title your blog, a bio or short description that gives an idea of what the blog will be about, and an image/avatar that would personalize your blog. podcasts tab (located in the bar across the top of the homepage) and then choose the option create/edit your podcast . You can now post a podcast by choosing new blog post . You will create a title for your post, set a publish date (you can also save it to draft mode if you don’t have time to complete the post), create tags that categorize the blog post, upload a feature image, and finally the blog post that can include text, images, podcasts, or even videos if you’d like. To upload a podcast you will click on the media gallery button and a new window will open. Title your media file and click Select to choose your media file to upload. Once uploaded it will appear as a media item. Click the media item and it will automatically be inserted into the main text editor. If you’d like you can include additional text/images. Click Publish to post your podcast.
How do I edit my podcast?
To edit your podcast please click on the podcasts tab (located in the bar across the top of the homepage) and then choose create/edit my podcas t. From here you can choose which blog or podcast post you would like to edit or you can choose to edit your blog/podcast profile by clicking on edit blog in the option bar.
Classified Ads
How do you view ads by category in the Classified Ads section?
Once you are logged in, click on the classified ads tab with your mouse (in the bar across the top of the homepage), click on view all classified ads. This will take you to the classified ads section.
Click the category you wish to view (this will be on the left side). This will bring up every ad that has been placed in this category, starting with the latest post date.
You can also use the search bar. This information can be Keywords, Locations, Specialty, and Category. The less information you enter, the broader your search will be. Don't forget to click the go button once you have entered your information.
How do I post a job listing / classified ad?
Once you are logged in, click on the c lassified ads tab with your mouse (in the bar across the top of the homepage), click on submit ad. This will take you to the ad submission section.
Type in the required information, as well as any additional information you desire. Add your Ad Content, and upload any photos or the resume that you wish to include. Please note, if you are adding a photo or resume, y ou must select a category before you can upload an image. When you have added all of the desired content, click on the Submit Ad button with your mouse.
Message Boards
Posts and Topics
How Do I Reply to a Thread or Post?
Click on the
Reply button that appears on each individual post in the upper right-hand corner. A reply box will appear which is similar to writing an e-mail.
Simply type your comments in the box, add a smiley or two (at the top of the e-mail box, meant to help with expression) if you feel it is needed for clarification.
Now to submit your message you will click on the Post button.
How can I Post a Thread or Create a New Topic?
Once you have logged in, click on the m essage boards tab (located in the bar across the top of the homepage) and then choose the option forum categories . This will take you to a page with a variety of categories, starting with “General Discussions, Childcare and Mom's Groups”, etc.
Find the category that reflects the post you wish to create and click on it. Depending on the category, you may need to select a subcategory. For example, if you want to create a thread about a specific high school, you would select the category “Education”, and then select the subcategory “High School”. Then you would pick the high school you want to start a thread about.
From there, you will need to locate the New Topic tap (located in the bar under the category).
You will be able to enter a title and content, and utilize the toolbar to check spelling, insert an image, change font, etc. When you have completed the content of your post, click Post at the bottom of the page.
Your thread will appear in the category for all members to view. It will also initially appear in the “Active Topics” section of the site for the remainder of the day, or for the remainder of the day from the last reply to your thread.
How to Upload an Image When Posting?
First you need to have saved images from your image software or x-rays from your practice management software. You can easily export those by opening each image and saving to your desktop or if you want to do this process at home versus at the office you can email them to yourself, open them at home and save to your desktop. These images can be saved as either a .jpeg or .gif making sure the file name does not include any non-alphanumeric characters such as #, %, &, @, etc. Once these image files are saved, you can upload them to Cases, Topics, your Image Gallery, etc.
When you create a post by clicking the Reply or New Topic button, you can upload an image by clicking the Insert Image icon in the toolbar. This looks like a square, with mountains, and is located in the bottom row tool bar. If you rest your mouse over it, a label will appear saying "Insert Image".
The upload images window will then open up. Click the select button to find the image on your hard drive, and then click Upload . A preview of the image will appear on the screen. If this is the image you wish to upload, click the Insert button. If the image was placed in your post, you can close the Image Gallery window.
A pinned topic will keep a topic at the top of the list within a forum. Only Moderators and Administrators have the ability to pin a topic.
How Do I Post a Poll on the Message Boards?
How to start a poll on the message boards:
Once you have logged in, click on the “Message Boards” (located in the bar across the top of the homepage) and then choose the option forum categories . This will take you to a page with a variety of categories, starting with “General Discussions, Childcare & Moms Groups”, etc.
Find the category that reflects the poll you wish to create and click on it. Depending on the category, you may need to select a subcategory. For example, if you want to create a thread about a specific high school, you would select the category “Education”, and then select the subcategory “High School”. Then you would pick the high school you want to start a thread about.
From there, you will click on New Poll. You will be able to enter a question and options for answers, as well as utilize the toolbar to check spelling, insert an image, change font, etc. When you have completed the content of your poll, click Post at the bottom of the page.
Your poll will appear in the category for all members to view. It will also initially appear in the “Active Topics” section of the site for the remainder of the day, or for the remainder of the day from the last reply to your thread.
Please note – once you create your poll, you won’t be able to edit the question or answers.
How do I add a video or podcast inside a topic or reply?
To insert media into a topic or reply click on the Media Gallery button (play button to the right of the YouTube button in the editor).
This will open the media gallery and will display any previously uploaded media here. To insert a previously uploaded video or audio file, simply click on it to insert it into the body of your post at the cursor.
You can also upload video and audio (podcast) files by selecting one in the media gallery window, giving it a title, and uploading it. Once the media file is uploaded, click to insert. After it is submitted, the media will be processed and will show up in the gallery as pending until it completes. You can close the media gallery and write your post while waiting for the media to finish processing. You can also refresh the window by clicking on the reload button in the top right corner (next to the close button). Once the media file is uploaded, click to insert.
Private Messages
How do I send a private message?
To send another user a private message within the message boards you will need to find a post that the user has made. Within that post is their avatar located in a box on the left hand side of the message they posted. On the bottom of this box you will find a Message link. Click on this link and a window will open where you can type your private message and send to the user. The user will be notified of a new private message.To view or check your private messages click on the message board tab, and then click on my messages .
User Profile
How to edit my Message Board profile?
Once you are logged in, click on your avatar/profile picture in the top right, click view profile from the drop down menu. This will take you to your account, public profile, subscriptions/opt ins,settings and communities. Once there, you can modify your Public Profile, including display name, update your email address and password, upload an avatar and signature, update your subscriptions, and more.
Where is the link for uploading/changing avatars???
Once you are logged in, click on your avatar/profile picture in the top right, click view profile from the drop down menu. This will take you to your account, public profile, subscriptions/opt ins,settings and communities. Click on the Avatar/Signature link and upload your new image.
How do I add a picture to my profile?
Once you are logged in, click on your avatar/profile picture in the top right, click view profile from the drop down menu. This will take you to your account, public profile, subscriptions/opt ins,settings and communities. Click on the Avatar/Signature link and upload your new image.
How do I create an active clickable link in my signature?
Once you are logged in, click on your avatar/profile picture in the top right, click view profile from the drop down menu. This will take you to your account, public profile, subscriptions/opt ins,settings and communities Click on the Avatar/Signature link, then enter your contact information or any text you would like to include within your signature. For the active clickable link you will need to enter the coding below that creates a sample hyperlink to your site. Here is an example of the code for http://www.towniecentral.com with a title for the link of "Townie Central":
Copy and paste the above code into the signature box. You will need to remove the address between the quotation marks and insert the address you wish, including http://. You will need to remove the Townie Central title, and insert the title of your link. If you have issues with this please email Sally Gross at sally@farranmedia.com .
Viewing Posts
How do I view Today's Active Topics?
There are two ways to view Today's Active Topics. See Below. m essage boards tab (located in the bar across the top of the homepage), and then choose the option Today's Active Topics .
Message Boards - Private Groups
Guidelines and Tips for Running a Successful Group
If you are the administrator of a group, here are some pointers for creating a thriving community:
“Removing” is when a person is removed from a group. Here are some general guidelines to help Admins determine how and when to use the remove feature:
Obscenity: As an admin you get to determine the tone and flavor of your group.
Abusive, Harassing or Threatening Behavior
This type of behavior is not allowed or tolerated at any time on the website.
Help / FAQ / Groups
What is the difference between public and private groups?
Public groups are displayed on the Groups Search page and allow site members to request to join the group. Private groups are not listed anywhere on the site thus completely invisible. You can join them only by invitation from a group member.
How do I make a public group private? And vice-versa?
You cannot change the public / private status of a group.
How are private groups administered?
When you create a group, you are automatically made its first administrator. As administrator, you can also promote members to help you run the group. You can promote your members to either moderator or administrator status.
Who can see the posts I make in a group?
Only group members can see group content. Group content does not appear anywhere else on the site, and will never appear in on the Active Topics or Active Cases pages.
Go to your "my private groups" page and find the group you'd like to leave. On the right-hand side, there's a red "X" link where you can leave the group. That's it!
The only way to delete a group is to leave the group as the last remaining member. A group can't be deleted if it has any existing members.